Your workforce will never be completely effective on day one following a new or upgraded system. With increasing amounts of
information to remember and details changing too rapidly for your workforce to absorb, your organization will face increasing direct
and indirect support costs:
Direct Costs
Help desk
Subject-matter experts
Intranet portals
FAQ boards
Tip sheets
Updated training courses
Refresher training
Update emails
Indirect Costs
Employee time spent looking through multiple information sources
Employee time spent staying up to date with the latest details
Fixing errors
Colleagues helping each other
Managers and supervisors mentoring their staffs
SupportPoint is a performance support system that delivers targeted and actionable information about an organization's systems,
processes, policies, tasks, and products. As a specialized knowledge management system, SupportPoint empowers operations and training
managers to deliver clear, relevant, and company-specific "when, what, and how" information that enables employees to perform
their jobs properly.
With SupportPoint, employees get the information they need, at the moment they need it, and in way that helps them perform the task
at hand. This self-service approach makes support so fast and easy that employees actually prefer it over picking up the phone, asking
a colleague or sitting through an online training course.
