You may think that training before go-live is enough to ensure confident and competent end users of your enterprise applications.
The fact is, today's applications and business processes are so complex and there is so much to know, that end users can't possibly
absorb everything presented to them during training.
SupportPoint is a performance support system that delivers targeted, actionable information about an organization's systems, processes,
policies, tasks, and products. And with context sensitivity with almost any application, SupportPoint always provides employees with
fast access to the most relevant online documentation.
With self-service support, employees can use the latest enterprise applications accurately and efficiently - first time, every time.
Organizations that adopt SupportPoint:
Improve correct usage of systems / processes - Employees will perform tasks and comply with business rules if they understand what it is they should be doing. With less confusion about how work is supposed to be done you get a higher ROI from new systems, greater compliance with policies and procedures, and less rework.
Cut training time and costs - Free up your budget for higher value training activities. End users don't need training in every detail before go-live if they have effective support on the job.
Reduce support costs - End users prefer SupportPoint's fast and easy self-service support over asking a colleague for help.
