SupportPoint - Better performance through superior online support

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Improve Correct Usage of
Systems / Processes

Enterprise applications are complex and multifaceted. Rolling out or upgrading systems or introducing new employees to these systems presents a major training challenge. There's so much to learn and employees struggle to remember the details.

If employees aren't sure about how to use the system or what the process should be, they may search through their training materials to find the answer. Alternatively, they may call the trainer or the help desk or ask a colleague. But all too often they just guess at the answer. That's when mistakes are made and your organization doesn't get the expected return on investment in systems and processes.

SupportPoint is a performance support system that delivers targeted and actionable information about an organization's systems, processes, policies, tasks, and products. As a specialized knowledge management system, SupportPoint empowers operations and training managers to deliver clear, relevant, and company-specific "when, what, and how" information that enables employees to perform their jobs properly.

With SupportPoint, employees find the answer they're looking for quickly. Not only does this reduce unproductive search time, but more importantly it ensures that systems are being used as they were intended to be used and processes are being applied as they should be.

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