New employees have much to learn when they start the job. New systems or upgrades to systems mean everyone needs to be trained. However, with training
budgets getting crunched and pressure on employees to maximise 'productive' time, how do you ensure employees get to the right level of competence
and confidence?
Training events, whether in a classroom or online play a big role. But if trainers have to train employees in all the details of the new systems or
processes then it becomes difficult to find the time to focus on really important material, like context, concepts and soft-skills.
SupportPoint is a performance support system that delivers targeted and actionable information about an organization's systems, processes, policies,
tasks, and products. As a specialized knowledge management system, SupportPoint empowers operations and training managers to deliver clear, relevant,
and company-specific "when, what, and how" information that enables employees to perform their jobs properly.
With SupportPoint, employees don't have to be trained in all the details of the job. As long as they understand the context of the task at hand and
how to find the information they need at the moment they need it, there's no need to memorize the details. This means that training events can become
shorter and higher value. And because learning gets built into the job, training and documentation managers can deliver even more value
to their organizations.
