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Public Resources
Our resource library includes articles and other resources of interest. Additional resources, including whitepapers are available on our Registered Users Resources page. White papers on the following subjects are currently available:

  • knowledge management and performance support
  • implementation of performance support systems
  • contact center support.

The On-Demand Learning Answer
Canberra Times Editorial, February 2006, The Public Sector Informant

New Performance Technlogy Gains Early Glory
ContactCenterWorld.Com, January 2006 on performance support in the U.K.
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