SupportPoint is a performance support system that delivers targeted and actionable information about an organization's systems, processes,
policies, tasks, and products. With self-service support, employees can use the latest enterprise applications accurately and efficiently -
first time, every time.
As a specialized knowledge management system, SupportPoint empowers operations and training managers to deliver clear, relevant, and
company-specific "when, what, and how" information that enables employees to perform their jobs properly.
SupportPoint provides fast, job-specific self-service support information, in context and at the moment of need. It does this by
providing highly structured and layered online documentation that is context sensitive with almost any application. SupportPoint
provides this content in a viewer that sits on the side of the end user's screen so as not to get in the way of the application being
supported. The result is a superior end user experience that makes SupportPoint the first port of call for support.
Every day, employees worldwide rely on SupportPoint to increase their proficiency and understanding of:
Software
Processes
Policies
Procedures
Products
The SupportPoint performance support system is comprised of the following components:
