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SupportPoint Application Server
The Application Server software is the heart of the SupportPoint system. It drives the SupportPoint Author and Viewer clients, stores
all content, and provides content search and delivery capabilities, system security, user administration, and reporting. It also
communicates with external SMTP, Active Directory, and LDAP servers.
Features
Capacity
In most cases, the Application Server can support several thousand users from a single instance. Additional Application Servers
can be implemented across large distributed networks that are subject to latency issues. These subsidiary servers synchronize with
content from the master server, keeping up to date with global policy, procedure, and product information.
Compatibility
The Application Server software operates on Microsoft® Windows 2003 Server, Solaris™, HP-UX®, and Red Hat© Linux servers. Although
SupportPoint does not require high-end hardware, it can run on fast multi-CPU servers for very large implementations.
The primary interaction between SupportPoint and existing systems relates to context sensitivity with supported end user applications.
Rather than requiring technical integration, SupportPoint achieves context sensitivity through recognizing application screens and
proposing support documents relevant to those screens. This reduces the technical complexities of implementing SupportPoint and
minimizes incompatibility as applications are upgraded or added.
Scalability
SupportPoint is designed to operate quickly, even on slow networks. By using powerful compression techniques and streamlined document
formats to reduce content size, SupportPoint delivers fast access, quick searches, and superior performance over almost any network.
To further support connectivity and access, SupportPoint provides a connection tester. This tool allows your IT staff to diagnose and
report client/server connectivity issues resulting from unreliable connections, problematic firewall rules, or integration with
login databases.
Security
SupportPoint's security features include:
- role-based content access control
- LDAP and Active Directory user authentication
- encryption of login data
- https support
Access and Change Controls
SupportPoint provides review and approval structures for creating, publishing, and modifying source content. These structures can
be customized to corporate content-control processes. All content changes are retained and all previous document revisions can be
reviewed in their entirety. Revisions can be compared side-by-side, with color-coded highlights showing changes, additions, and
deletions. Users can select to be notified of changes to documents important to them and authors can push change alerts to specific
users and roles. For even greater transparency, authors can use the Viewer to reveal document change histories to the end user.
Support for Compliance
If a compliance breach is suspected, SupportPoint's standard functionality can:
- show what documents were available over a given period
- confirm who accessed documents and when
- check results of online learning for user understanding
Request a demonstration of SupportPoint or email sales@supportpoint.com
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