Panviva is sensitive to the privacy of those that visit our Web site. We recognise the need for appropriate protections and management
of your personal information that is provided to us via this Web site. Panviva has therefore established this Privacy Policy to assist
you to understand what information we collect and how that information is used.
This Web site is owned and controlled by Panviva Ltd, located at Level 2, 693 Burke Road, Camberwell 3124, Australia. By accessing this
Web site, you acknowledge the terms and conditions set forth herein. We reserve the right to change these policies from time to time,
without notice and at our sole discretion.
What Information do we collect from you?
Panviva collects information from our users at several different points on our Web site. In general, you can visit the Panviva Web site
without telling us who you are or revealing any personal information about yourself. We track visiting domains, internet addresses of the
domains from which people visit us to track a user's session and the user's browser also lets us know the type of computer and operating
system being used. This allows us to analyse the information as to which parts of our site users spend their time and their length of stay
but does not give us any personal information about the user. Specifically, a user's session will be tracked, but the user will be anonymous.
Sometimes however, we will ask you to voluntarily provide information about yourself. Generally this information is requested when you are
asked for one or more of the following: 1) to register before downloading software; 2) registering for attendance to an online seminar,
demo or a seminar or tradeshow; 3) filling out a sales information request or contact form; 4), viewing a recorded event; 5) becoming a
registered user; 6) signing up for a mailing list; 7) during correspondence with us; 8) completing a survey that we use for research,
and 9) any other such activities as we deem necessary. Occasionally, we may use this information when we notify you about important
changes to the Web site. Panviva does not collect any personally identifiable financial or health-related information. However, you may
be asked to provide information, including but not limited to, your name, title, e-mail address, postal address and telephone number.
You make the decision whether to proceed with any activity that requests personal information. If you do not wish to provide the requested
information, you may not be able to complete the applicable transaction.
How Panviva collects and will use information collected
Panviva is the owner of the information collected on this site. We will not sell, share, trade or rent this information to others in
ways different from what is disclosed in this privacy policy. Panviva collects information from several points on our website.
When we capture such information about your session or about you, we may use it for research or to improve our Web site and the services
we offer you. We will ask you if you want us to use the information you provide to continue contact with you. The media in which we may
contact you are including but not limited to e-mail, telephone, or postal mail (for example, to send you information or special offers,
or for other marketing purposes). We will not contact you unless you have either given us permission to do so or are a customer of Panviva.
When placing an order or requesting a download, we require that you first complete the registration/order form, including contact
information such as name, title, mailing address, and your shipping address. This contact information is also used if we have trouble
processing your order.
Additionally, we will use information to assist us in creating content that is relevant to you, to assist us in creating better products
and services to meet your needs, to provide you with access to services or otherwise engage in activities you select, and to help you
quickly find software, services or product information important to you.
We may, from time to time, make announcements containing aggregate information about our users, such as industries or geographic region.
We will never include personal information about our users in these announcements.
What are cookies and how does Panviva use them?
Some of our Web pages utilise "cookies" which are small text files placed on your computer's hard drive that are read by the server that
placed them, are unable to execute any code or virus and cannot take any additional information from your hard drive. These cookies allow
the Panviva Web site to recognise you when you revisit the site, and are able to remember certain information about you, such as your
preferences in the site and the type of content you find of interest so that we can better serve you with more tailored information when
you return to our site.
You can set your browser to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. The
information we collect and analyse is used to improve our service to you and personalise your web-browsing experience.
Links to other Web sites and Third Parties
Panviva's Web site may contain links to other sites on the Internet, which are owned and operated by Panviva's partners, customers,
advertisers and other third parties. Panviva has not reviewed and will not review these Web sites, which are linked to the Panviva Web
site. Panviva has no control over such external sites, does not endorse any external sites and is not responsible or liable for any content,
advertising, products, or other materials that may appear on or may be available on, from or through any such external site. We encourage
our users to be aware that when they leave our site or click on a link to another site from our site, that they should read the privacy
statements of each and every Web site that collects personally identifiable information. Panviva is not responsible for the privacy
practices of such other sites or any other Web sites that are linked to our site that may collect personally identifiable information
about you. Panviva's Privacy Policy does not cover the data collection practices of those Web sites.
With whom this information is shared ?
Panviva does not sell, trade, or rent your personal information to others, except as specified in this Privacy Policy. When you are at
our site and are asked for personal information, you are sharing that information only with Panviva and its customary business partners
unless otherwise specifically stated.
We may offer a service or promotion in conjunction with business partners, for example, a joint seminar or a product integration solution.
In cases such as these, information collected may be shared by both companies. We may partner with another party to provide specific
services. When the user signs up for these services, we will share names or other contact and billing information that is necessary for
the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose
of providing these services. Panviva is not responsible for, nor do we have any liability in connection with the control or use of the
information by such third parties.
The other circumstance under which Panviva may disclose your personal information to another party is when legally required to do so or
when we believe, in good faith, that the law requires such a disclosure. For example, we will share such information if we have reason to
believe that the information is necessary to identify, contact or bring legal action against someone who may be either causing injury to
or interference with Panviva's rights or property, or Panviva’s customers or affiliates.
What options you have regarding collection, use, and distribution of your information?
If you provide us with your e-mail or postal address, or have done so in the past, we may use it to send you information on the latest
Panviva products, promotions, and events. We may use information you have given to us, for example, to measure consumer interest in our
various products, or to inform you about new products and services. These offers may be based on information you provided in your initial
transaction with us or in surveys. Panviva provides customers with an easy means to decline to receive such e-mail offers. All e-mail
offers that you receive from Panviva will tell you how to decline further e-mail offers.
What is Panviva's policy on allowing you to update, correct, or delete your personally identifiable information?
If you would like to have your identifiable information removed or you would like to unsubscribe to this list, change or correct your
personal information, please send an email to: marketing@panviva.com
What security precautions are in place to protect the loss, misuse, or alteration of your information?
To protect the privacy of any personal information you may have provided, Panviva employs industry-standard controls including physical
access controls, Internet firewalls, intrusion detection, and network monitoring. Additionally, only authorised administrators and staff
have access to systems containing such information. Backup data are securely stored and not shared with third parties.
|
 |
Schedule a live online demonstration of SupportPoint
|
|
Subscribe to our informative quarterly e-newsletter. Enter your business email address:
|
|
Learn how performance support can improve employee performance while reducing training and support costs.
|
|
|
