The Leading Developer of Performance-Centered Knowledge Management Systems
Since 1996, Panviva has been helping clients achieve greater returns on their enterprise application implementation and business process
reengineering investments. Initially, a consulting company providing business systems documentation and training, in 2001, Panviva
developed SupportPoint, a performance-centered knowledge management system. This self-service support helps employees use complex enterprise
applications, understand procedures and business rules, and stay up to date with product and service information.
The Need for Performance-Centered Knowledge Management Systems
By 2000 Panviva had tried numerous approaches to delivering the documentation it developed for its customers through various means,
including intranet and portal solutions as well as online help and traditional e-learning systems. It was the inherent problems associated
with each of these approaches that led Panviva to develop its own knowledge management system, specifically for supporting employee
performance on the job.
A Better Way – Performance-Centered Knowledge Management Systems
In 2001, Panviva developed SupportPoint to solve the problems it had identified with existing content management and delivery solutions.
Today, SupportPoint version 6.0 provides the most advanced performance-centered knowledge management system in the market. Numerous mid-size
to large and global customers, in industries ranging from financial services to manufacturing and government, use SupportPoint as their
primary knowledge management system for providing self-service support to their employees. And Panviva has continued to grow as a software
company with operations now on three continents, and more customers achieving their goals through better knowledge management and employee
support.
Quick facts
Headquarters: Melbourne, Australia
Offices: New York City and London
Established: 1996
Ownership: Privately Held
Type: Software Company
Category: Performance-Centered Knowledge Management Systems
Major Products: SupportPoint
Customers: Mid-Market, Large enterprises, Government
Example Customers: HP and Caterpillar
Customer Testimonials
Online Demonstration
Schedule a live online demonstration of SupportPoint
Newsletter
Subscribe to our informative quarterly e-newsletter. Enter your business email address:
White Paper
Learn how performance support can improve employee performance while reducing training and support costs.
